Shipping policy

Shipping Policy

Last Updated: May 2026

Thank you for shopping with us. We are committed to delivering your clothing orders quickly and efficiently. Please review our shipping policy below.

Order Processing

* All orders are processed within 2–5 business days after payment confirmation.
* Orders placed on weekends or public holidays will be processed on the next business day.
* During peak seasons, promotions, or holidays, processing times may be slightly extended.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

We may offer free shipping promotions from time to time. Any applicable free shipping thresholds will be displayed on our website.

Delivery Timeframes

Estimated delivery times are as follows:

Shipping Method    Estimated Delivery
Standard Shipping    3–5 Business Days
Express Shipping    1–3 Business Days
International Shipping    7–21 Business Days

Please note that delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your shipment’s progress.

International Orders

For international shipments:

* Delivery times may vary depending on the destination country.
* Customers are responsible for any customs duties, import taxes, or fees imposed by local authorities.
* We are not responsible for delays caused by customs clearance processes.

Incorrect Shipping Information

Please ensure that your shipping address is accurate when placing an order.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package.

Lost or Damaged Packages

If your package is lost, damaged, or arrives in unsatisfactory condition:

* Contact us within 7 days of receiving your order.
* Include your order number and photos (if applicable).
* We will work with the shipping carrier to resolve the issue and determine an appropriate solution.

Delivery Issues

Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. Customers should contact the shipping carrier directly or check with neighbors, household members, or building management.

Contact Us

For any shipping-related questions, please contact us at:

Email: customercare@awcta.ch
Phone: +41787852010
Business Hours: Monday–Friday, 9:00 AM–5:00 PM

Thank you for shopping with us. We appreciate your business and look forward to serving you.